Every workshop includes a heavy amount of inspiring and motivating content.

1. Guest Experience Workshops
The workshops create a very unique level of guest service that focuses on creating truly memorable guest experiences (CTME) that are strong in love, care from the heart, warmth, empathy, intuition, creativity, and mystery. It is very different to the service one finds in an SOP/Customer Satisfaction culture. There is also a workshop to help the employees deal effectively with complaints.

Workshop Follow-up Deepening Material
We provide for the guest experience workshop enough follow-up deepening material for about 440 days so that the new guest experience takes root and flourishes. These include a culture orientation manual and Trainer’s Guide that is aligned with the hotel’s mission / vision statement. It can be used also with new employees during the probation period.

These materials are provided free of charge when we conduct pre-openings and upgrade the guest experience to help you after we have left.

2. Leadership Workshops
We provide very practical leadership training with no theoretical fat on the bone. They are focused entirely on what leaders have to be able to do well to achieve the vision statement in their operation.
      
There are workshops that:

• help the pre-opening senior management  to create a daring mission / vision statement, and an organizational development plan;
• prepare team leaders for a hotel opening;
• deal with the common weak areas of leaders as well as the specific areas of weakness of the participants;
• develop the essential leadership skills of team leaders and senior managers so that they can create a guest experience that is focused on creating truly memorable experiences and achieve the vision statement in their daily operation.
• develop training skills.

3. Food & Beverage Upselling Skills Training
The workshop focuses on all of the main areas of food and beverage upselling, and incorporates parts of the workshops that develop the emotional value of the guest experience and the employees’ self-esteem and self-confidence. It has a lot of inspiring content.

4. Orientation Programmes for Hotels
There is a workshop on how to create a general orientation programme, as well as one on how to deepen the new employees in the content and core values of the mission / vision statement. An extensive Culture Orientation Manual adapted to the hotel’s mission / vision statement is provided with a Trainer’s Guide.

5. Hotel English Materials
We have created very comprehensive and detailed job-specific English training materials for each department. We can adapt these to your hotel’s services and facilities.

6. Hotel Environmental Protection and Education Programme
We can help you to create an effective environmental protection and education programme for your hotel. The company’s Senior Consultant has extensive experience in this area, and his work led to a Thai hotel winning several international awards, including:

• International Hotel & Restaurant Association Green Hotelier of the Year (Winner)
• International Hotel & Restaurant Association Green Hotelier of the Year (Runner-up)
• British Airways Tourism for Tomorrow Highly Recommended Asia-Pacific
• Pacific Asia Travel Association (PATA) Environment Grand Award

7. Mystery Shopping in Hotels and Restaurants
We audit hotels and restaurants regarding the standards of performance, integrity, and the emotional value of the guest experience.

8. Personal Effectiveness Development
There are workshops that develop the 8 behaviours of highly effective people, and which focus on developing self-esteem and self-confidence.

9. Presentations and Speeches for Conferences
We can help you to encourage and implement change, and even to shake up the most conservative diehard-supporters of the SOP / Customer Satisfaction culture. Our strengths are in the following areas:

1. What the guest experience of the near future will be like, and what hotels and hotel groups will have to do to create it.
2. How to create a hotel guest experience that is infused with love, care, warmth,   empathy, intuition, creativity, and mystery.
3. How to create a spa experience that is infused with the spirit of love and care.

10. Setting Up the HR and Training Department
We help Human Resources Managers to create and align HR systems that are aligned with the vision and organizational development plan. We also help new hotels to set up their Training Department, the departmental training system, and align their training-related policies and procedures with the mission / vision statement.

11. Telephone Skills Training
The training is especially useful during a pre-opening for setting the standard regarding telephone English, manners, and etiquette. By the end of the half-day workshop, your employees will know what is expected of them regarding what to say, how to say it, and what they should and should not do on the telephone.

12. Train the Trainer
We provide Train The Trainer workshops for experienced and inexperienced skills trainers.