Hotel Pre-Opening Training

Expertise

• We help new luxury properties in their pre-opening phase to create a unique guest experience that focuses on creating truly memorable experiences and which is strong in the core spiritual values and elements of customer service, namely love, care, warmth, empathy, intuition, creativity, and mystery.
• Whether you are opening a city hotel, a beach resort, an underwater resort, or a villa estate we can help you to create a truly memorable guest experience for your guests.
• If you are classifying your hotel as 6-stars or more, we can help you to justify the higher rating.

Experience in Pre-opening City Hotels and Resorts

• Our experience is mainly with 5-star city hotels and resorts aspiring to become the best in their city, country, region, or the world; or where the General Manager wants to create a guest experience that focuses on creating a truly memorable guest experience that is strong in love, care, warmth, empathy, intuition, creativity, and mystery.

• Three of the hotels we have helped to open have been voted “Best in the World” within 2-4 years.

Services

We provide a wide range of pre-opening training programmes, and can assist opening city hotels and resorts with every aspect of the pre-opening training, including:

• Creating the recruitment strategy and system
• Interviewing skills training
• Setting up HR and training systems
• Planning and timetabling
• Preparing or providing operational manuals and job descriptions
• Senior management and team leader pre-opening workshops
• Guest service training (e.g. How to create a guest experience that is strong in love, care, warmth, empathy, intuition, creativity, and mystery; How to deal with complaints; How to use the telephone; etc.)
• Developing self-esteem and self-confidence
• Training skills trainers
• General and hotel culture orientation programmes
• Job-specific English language training
• Organizing the Trial Run
• Pre-opening training follow-up material
• Others

Additional

We can also help you:

• to avoid the common mistakes made during a hotel opening; and,                                      
• to create a hotel that is organizationally effective, aligned with its vision, and set up so that it is capable of achieving the grand goals in its mission / vision. Statement