Tailor-made Hotel English Training Materials
 

Essential English for Hotels Series

• This is possibly the most thorough job-specific series of hotel English books for 5-star hotels available anywhere.
• There is one book for each guest-contact department.
• The latest version of the books provides job-specific English and interactions for providing service at the level of creating truly memorable experiences where there is a strong focus on service based on love, care, warmth, empathy, sensitivity, creativity, and mystery.
• Because they are so sought after by hotel English teachers and hotels, they will be available for self-study online with online English Trainers by late October 2007. Hotels and individuals will be able to subscribe to use them.

The Books and Their Sections

1.       Essential English for the Front Office Service (approx. 120 pages)

• Reservations, Airport Representatives, Limousine Drivers, Concierge, Front Desk, Guest Relations, Spa, Recreation and Fitness Centre, and Security.
• There are extensive additional sections on general courtesy English in a variety of general guest-contact situations, a section on important general hotel and Front Office vocabulary, and a hotel-specific section of questions and answers about the hotel’s services and facilities.

2.       Essential English for Food & Beverage Service (approx. 110 pages)

• Restaurants, Lobby Lounge, Room Service, Banquet Functions, Bars, and Pool Service.
• There are extensive additional sections on beverage knowledge, general courtesy English in a variety of general guest-contact situations, a section on important general hotel and Food &     Beverage vocabulary, and a section of hotel-specific questions and answers about the hotel’s services and facilities.

3.       Essential English for Housekeeping and Engineering Service (approx. 80           pages)

• Guest Floors, Public Areas, Housekeeping Office, Valet Service, and Engineers with guest contact.
• There are also extensive sections on general courtesy English in a variety of general guest-contact situations, a section on important general hotel and Housekeeping and Engineering vocabulary, and a hotel-specific section of questions and answers about the hotel’s services and facilities.

4.       Essential English for the Shops, Back-of-the-House Staff, and Accounting           (approx. 75 pages)

• Shop Attendants and Back-of-the-House staff with occasional guest contact, such as Accounting staff.
• There are extensive additional sections on general courtesy English in a variety of general guest-contact situations, a section on important general hotel vocabulary, and a hotel-specific section of questions and answers about the hotel’s services and facilities.

5.       Essential English for the Kitchen (approx. 95 pages)

• Kitchen and Buffet staff.
• There are extensive additional sections on culinary knowledge, general courtesy English in a variety of general guest-contact situations, a section on important general hotel and food     vocabulary, and a hotel-specific section of questions and answers about the hotel’s services and facilities.