The Company

Renaissance Consulting Ltd. is based and registered in Thailand, and was founded in 2002.

The Senior Consultant is Peter McAlpine, who has been working in hotel training and consulting since 1989. He is a passionate advocate in articles and conference talks of the need for hotels to move on from the current pervasive guest experience that focuses mainly on standards of performance manuals and customer satisfaction to a higher level of guest experience that is about creating a truly memorable guest experience (CTME), and which is strong in love, care, warmth, compassion, and empathy, and in the use of intuition, creativity, and mystery.

He believes that these will be the hallmarks of the guest experience of the future while the diehards of the SOP / Customer Satisfaction guest experience will fade away along with hotel groups and hotels that refuse to let go of it.

Experience

We have a lot of experience in opening 5-star hotels and resorts, including three that have since been voted several times “Best in the World” or “Best of the Best”. We also have abundant experience upgrading the guest experience in 5-star hotels and resorts. A palace hotel was voted “World’s Leading Heritage Hotel” at the World Travel Awards in December 2007 after the guest experience was upgraded using the approach described on the Home Page over 15 months. Others have either been recognized as “Best in the Asia-Pacific”, or achieved national recognition, or moved up to 1-5 in their location on the TripAdvisor ratings.

References can be provided. For example:

 “You have touched the hearts and souls of every team member here … Your love, care and warmth will echo throughout the resort for many years to come… Thank you for your guidance and preparing the entire team to reach their fullest potential. You will be missed tremendously – we could not have done it without you!”

Opening General Manager
Centara Krabi Bay Resort, Thailand

“… there is a noticeable difference in the team members’ performance and the guests have already started to comment as excellent or amazing service. I have talked to few travel guides who practically visit every month to stay with a group and they have come to me saying that there is a magical change in the team members’ attitude. …”

General Manager and Owner
The Raj Palace, Jaipur, India
Later Voted “World’s Leading Heritage Hotel”, World Travel Awards, December 2007

“… Peter also had a great effect on our Management, as his calm “can do” approach helped them through this tough opening. Peter performed brilliantly for us, and sadly we had to part after we opened and his job was done. He leaves many friends at Trisara and I would never hesitate to engage his services again.”

Anthony Lark
General Manager
The Trisara Phuket, Thailand
Later Voted “Best Resort in the World”

“The training department and training system for the hotel was set up from scratch, and his in-depth knowledge of the many positions in the hotel enabled him to create a multiplicity of computer, service, and operational skills timetables, which alone was a tremendous achievement. Other strengths … were his clarity of vision, and his depth of understanding about what must be trained and developed, including in the area of Human Resources systems, in order to set the hotel in the direction of becoming one of the finest.”

Opening General Manager,
The Peninsula Bangkok, Thailand
Voted “Best Hotel in the World” 

“Peter McAlpine played a key role in the coordination and setting up of the Training Department’s quality standards, policies and procedures, job descriptions, recruitment and all training programmes. All of these were designed to ensure a smooth and successful opening… Peter is a thorough, dedicated, and conscientious professional, who constantly studies the field of training and development, and applies and adapts current trends in innovative ways.”

Former General Manager
Butterfield’s
The Peninsula Group

“Mr. McAlpine was appointed by the Imperial Hotels Group (Thailand) to develop all pre-opening training activities and to implement systems and procedures to ensure first class service delivery from day number one…I can confirm that Mr. McAlpine’s professionalism, dedication, and expertise were instrumental in the successful opening of the hotel. The achievements … have now been recognized through the hotel’s inclusion in The Leading Hotels of the World.”

Former Director of Food & Beverage
The Hotel Plaza Athenee Bangkok, Thailand

“I would have no hesitation in recommending him to any company or business seeking a training advisor, trainer or facilitator for their staff.”

Former General Manager
The Patthumwan Princess Hotel
Bangkok, Thailand

“Enjoyed Peter’s authenticity”

“Beautiful. Wonderful.”

“Loved it.”

“Moving.”

“Touching to people of all ages.”

“Make it longer.”

“Just what the world needs.”

“Thank you for bringing all the love to us.”

“Thank you very much for everything that you gave to us. It was a memorable experience for us. Thank you very much.”

“Your legacy remains. You will be missed immensely. Please come back soon.”

“Thank you very much for everything. Can’t wait to see you back here again.”

“A very big ‘thank you’ for a great Trainer. We will miss you. Please come back to see us again. You’re more than welcome to be with us …”

“Thank you so much for being with us. You’re such a nice person. I love the way you work from your heart. You inspired everyone! Gave us desire, confidence, and enthusiasm… I do hope to see you again soon.”

“Thank you very much, on behalf of the entire F&B team.”

Some of the comments from staff at the end of the pre-opening of the
Centara Krabi Bay Resort, Thailand

”Dear Peter, or Mr. Love, Love and care: a new and surprising dimension in guest service management! Thank you for revitalizing us (and for teaching) the actions of creating a memorable experience for every guest.”

“Thank you for your interesting and wonderful course. For love and care, and how to bring them out to the others. We thank you so much for being with us.”
“We will remember you.”

“Many thanks for delivering a wonderful training seminar.”

“Thank you very much for your excellent training course.”

Thank you for a wonderful class. With all the principles and methods you taught us, we can’t help but be successful.”

Some of the comments from Senior Managers at the end of the pre-opening of the
Princess D'Annam Resort and Spa, Vietnam