Food & Beverage Upselling Workshop
How to Increase Your Food and Beverage Sales
 
 
Overview

• The workshop trains the participants not only how to increase the sales of food and beverage items, but also helps them to believe that they can do it well.
• The focus is on:
• food and beverage upselling techniques;
• the language of upselling;
• the body language of upselling;
• the mindset of upselling; 
• increasing the self-esteem of the participants.

Main Topics

1.       Introduction to food and beverage upselling.
2.       Selling techniques.
3.       Suggestive food & beverage selling techniques.
4.       How to deal with customer objections to one’s suggestions.
5.       How to offer alternative items when they are rejected.
6.       How to recommend and describe menu items.
7.       How to confirm an order.
8.       What to do when the customer hesitates or is not sure.
9.       How to check customer satisfaction.
10.     Revision activities.
11.     Final test.

• The workshop includes a lot of motivating stories and messages to encourage the participants to believe in themselves and to develop their self-confidence.
• Post-workshop guidance is provided on how to measure the effect of the training on food and beverage sales.

Duration

• Three days minimum.
• The training can be divided up into half-day modules.

Participants

• The training is very beneficial for:
• hotel restaurants and private restaurants;
• employees with or without experience in upselling;
• pre-opening restaurant training.