We can create for you a very warm, caring, and creative level of service, which has little to do with what one encounters in so many 5-star city hotels and resorts.

• A Very Different Kind of Guest Experience
  
  - It is a higher level than the pervasive Normalville level of Customer Satisfaction, and which can only be reached or created by using a very different approach to staff development. In short, we work through the heart of the employees to create the desire and ability to serve at this level.
  
  - This level is about Creating Truly Memorable Experiences (CTME). At this level, everything that the employees do aims to touch the heart of the guests; even mundane tasks, such as placing a cup of coffee next to a guest. Everything becomes an experience that creates warm feelings.

• The Guest Experience is the Result of Combining Thought Energy, Emotional Energy, and Spiritual Energy
  
  - Currently, hotel training generally focuses on knowledge and skills training using traditional methods, the same dry standards of performance manuals that were written many years ago, and customer service training that is based on how to satisfy customers. As a result, the guest experience has become very similar and neatly standardized throughout the industry, and conveniently easy to clone. But it does not have to be like this.
  
  - The reason why we are able to create a level of guest experience that goes beyond the normal 5-star experience is because we have worked out how to use fundamental principles of quantum physics; advances in energy healing and energy psychology; knowledge about the body’s electromagnetic field and how to impact it with thought energy and love; knowledge about how to develop spiritual values such as love, warmth, care, and empathy; understanding about how to touch the heart; as well as knowledge about how to create emotional energy; in order to create a guest experience that combines thought energy, emotional energy, and spiritual energy, and which is infused with love, care, warmth, empathy, compassion, intuition, creativity, and mystery. The result is a very different level of guest experience.
  

• Future Hotel Training Will Adopt This Approach
  
  - The approach is ahead of its time in the hotel industry, but one day all hotel training will surely revolve around using these three areas of energy to create the guest experience. Only in this way can the hotel industry create genuine 6-star or even 7-star hotels. Indeed, quantum physics has opened the door to theoretically limitless higher levels of guest experience. It just depends on how good one becomes at applying these areas of energy and how willing one is to break away from current thinking about training.

  - Please see the articles 9 - How Quantum Physics Opens the Door to Limitless Higher Levels of Guest Experience Part 1 and 10 - Limitless Levels of Guest Experience Higher Than 5-Stars Are Possible An Approach to Staff Development That Will Revolutionize the Guest Experience in the Articles section for a more detailed explanation.
  
  
  
• Does the Approach Make a Difference?
  
  

  - The Peninsula Bangkok, the Banyan Tree Seychelles, and the Trisara Phuket were set up with earlier versions of this approach, and they achieved a “Best in the World” award within 2-3 years of the Grand Opening. The Raj Palace in Jaipur, India was upgraded with the latest approach over 14 months and received the World’s Leading Heritage Hotel award at the World Travel Awards in December 2007. Other resorts, such as in Luxor, Phuket, and Kuala Lumpur, for example, had their TripAdvisor ratings raised to 1-5 in their location.
  
  - In short, the approach is very good for business. At the Sheraton Grande Sukhumvit in Bangkok, there was a very significant increase in food and beverage revenue after the approach was built into food and beverage upselling workshops for the food and beverage staff.
  

• Beyond the 5-Star Experience
  
  

  - It will probably be several years before this is recognized and accepted in the hotel industry, but there are higher levels of guest experience beyond 5-stars that can be created by breaking away from current ideas, particularly those relating to staff development. We have worked out how to reach these higher levels, and the way has nothing to do with lavishing the property with gold, silver, and designer items.
  
  - Tradition has set the highest level at 5-stars and people have got it into their minds that this is the highest level possible. This is a major obstacle that hoteliers have to overcome.
  
  - If your hands are not tied by traditional methods, ideas, and approaches, we can start off the process of reaching those higher levels in your property, and show you how to carry on yourselves. Once you know how to do it, it really is not difficult, and there is no limit to how far you can take the guest experience once you know in which direction to go.
  

• Follow-up Deepening Programme
  
  - We provide our clients for no extra charge a follow-up staff development programme with enough activities for over a year and a half to deepen the roots of the guest experience in the core values and elements above so that your guest experience can reach even higher levels over the years, and so that what we create for you is long-lasting.
  
  
  
• Creating a Hospital Experience Strong in Love, Warmth, Care, Empathy, and Compassion
  
  - We can help you to create the same spirit in hospitals that want to provide a 5-star hotel experience for the patients and visitors.